About Us

Service Excellence

We Care About You!

If you want to be treated like a respected family member instead of a number, you have come to the right place.

We believe delivering the highest levels of service, day in and day out, is the best way to demonstrate our dedication to putting people first. You can expect:

  • Rapid and accurate claims processing
  • Dedicated customer service based entirely in the U.S
  • Highly trained benefit experts
  • Multi-lingual customer service

Customer Satisfaction Survey Results

Your satisfaction is our number-one priority. Nippon Life Benefits formally surveys active customers annually and we treat customer feedback such as opinions, requests or suggestions received from customers as a precious resource for service improvement opportunities. Nippon Life Benefits takes improvement opportunities from a customer point of view based on each and every bit of feedback we receive.

Employer Overall Satisfaction