English or Spanish Customer Service
7am - 7pm CT Monday - Friday800-374-1835
Please log in to our secure messaging portal to contact us directly.
Japanese Customer Service
8am - 7pm CT Monday - Friday800-971-0638
913-387-5986
nippon-jcs@nipponlifebenefits.com
Korean Customer Service
8am - 5.30 pm CT Monday - Friday877-827-8713
913-387-5986
nippon-kcs@nipponlifebenefits.com
Additional Languages available by calling 800-374-1835.
Need to file a claim? Go to our Member Services page for claims information and forms.
If you have a question about your EyeMed Vision Care, call 866-263-1815.
Administrator Customer Service
7 am - 5.30 pm CT Monday - Friday800-374-1835
913-387-5920
Please log in to our secure messaging portal to contact us directly.
Premium Payment Lock box:
Nippon Life Benefits
62348 Collections Center Drive
Chicago, IL 60693-0623
For Self-Service, please log in to the Employer Portal. If you need to register for the Employer Portal call 800-374-1835.
Group Medical
States: GA, IN, IL, KY, MI, NJ, NY, PA, SC, TN, WI
Larry Ostling212-909-9894
l-ostling@nipponlifebenefits.com
States: CA, TX
Dawn Quinn888-647-7664 (Toll Free)
d-quinn@nipponlifebenefits.com
Japanese Group Opportunity
State: NY, NJ, PA
New York Japan Desk212-909-9892
ny-jpdesk@nipponlifebenefits.com
State: GA, SC, TN
Atlanta Japan Desk770-722-6296
ny-jpdesk@nipponlifebenefits.com
State: IL, IN, KY, MI, OH, WI
Chicago Japan Desk312-807-1124
chi-jpdesk@nipponlifebenefits.com
State: CA, TX
Los Angeles Japan Desk213-430-0801
la-jpdesk@nipponlifebenefits.com
Korean/ Chinese Group Medical/Ancillary
All States
Sangho Sean Roh212-909-9895
s-roh@nipponlifebenefits.com
To access and download forms and brochures, please log in to the Broker Page.
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Checking Member Medical or Dental Eligibility or Claim Status:
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For General Inquiries:
800-374-1835913-387-5915
In-network claims should be sent to the address on the back of the member's ID card.
Out-of-network claims, additional information and general inquiries can be sent to the following address:
Send Medical and Dental Claims to:
Nippon Life Insurance Company of America
PO Box 4387
Clinton, IA 52733
Electronic Claims – Payer #81264
Send EyeMed Vision Claims to:
FAA / EyeMed Vision Care
4000 Luxottica Place
Mason, OH 45040
800-521-3605