Notification Regarding the Change Healthcare Cyberattack
Nippon Life Benefits remains steadfast in its commitment to upholding the highest standards of privacy and security for our valued customers' confidential information. In light of recent developments surrounding the cyberattack targeting Change Healthcare (“CHC”), a subsidiary of UnitedHealth Group and a pivotal third-party vendor extensively relied upon by healthcare providers and facilities nationwide, we are diligently evaluating any potential implications with respect to our membership data. Given the integral role of CHC in facilitating the transmission of healthcare claims from providers across the country to insurance carriers, including us, for processing, we are keenly attuned to the evolving situation.
As CHC is a third-party vendor, we do not have access to their internal assessments concerning the breach, nor have we received any specifics regarding potential data compromise affecting our membership. It's crucial to underscore that CHC has informed us that, due to the ongoing complexity of the data review, it is expected to take several months of thorough analysis before such information is disclosed. Nevertheless, we are actively monitoring the situation and leveraging all available legal avenues to promptly ascertain the extent of the incident. Should CHC’s investigation reveal any compromise of our membership data, we will swiftly implement necessary mitigation measures in accordance with relevant regulations, including comprehensive notification procedures for affected individuals.
Recognizing the gravity of the situation and the potential exposure of personal information, we are taking proactive steps to assist our members. CHC has announced support initiatives, including a dedicated call center that will help individuals enroll in complimentary credit monitoring and identity theft protection for two years. Additionally, emotional support services provided by trained professionals will be available through the call center. We encourage our membership to access further details and resources at https://www.unitedhealthgroup.com/ns/health-data-breach.html, including a comprehensive FAQ addressing inquiries related to the cyberattack.